Refund policy
Return & Refund Policy
At Kope Projects, we take pride in creating premium-quality apparel. If something isn't right with your order, we're here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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Items must be unworn, unwashed, and in their original condition.
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All original tags must still be attached.
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Items must be returned in their original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items.
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Gift cards.
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Limited-edition or made-to-order products.
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Items that have been worn, washed, altered, or damaged after delivery.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to process the refund.
Original shipping charges are non-refundable.
Exchanges
We only replace items if they arrive defective, damaged, or if you receive the wrong item. If you need a different size, please contact us before placing a new order, and we'll do our best to help if inventory is available.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or sent incorrectly.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: kopeprxjects1@gmail.com
Thank you for supporting Kope Projects.